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Women, youth and everything else: age-based and gendered stereotypes in relation to digital technology among elderly Italian mobile phone users
(SAGE Publications, 2016-10)
In the context of an international research project on older people’s relations with and through mobile telephony, Italian participants spontaneously provided narrations on mobile phones that appeared to be structured ...
Oportunidades de mejoramiento de una línea de atención al cliente de telefonía móvil desde la perspectiva del asesorOpportunities for improvement, from standpoint workers, in a customer service line for mobile telephony
(Universidad de TarapacáGestión de la CalidadArica, Chile, 2022)