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The effect of customer satisfaction on customer loyalty in the motor industry
(Universidad del Zulia, 2019)
Análise da satisfação dos clientes na livraria da UFSM
(Universidade Federal de Santa MariaBrasilUFSMCentro de Ciências Sociais e Humanas, 2011-10-24)
Although the Livraria da Universidade Federal de Santa Maria is not for profit, prides itself on customer satisfaction, aiming to provide the books that customers need, making budgets and orders for books and participating ...
Factors influencing customer satisfaction with water service quality in Chile
(2021)
Consumers satisfaction with water and service quality are not always in line with monitored water and service quality compliance. Reducing the difference between perceptions and realities requires understanding how perceptions ...
Dysfunctional customer behavior and service employees tacticsComportamento disfuncional do consumidor e táticas dos funcionários de serviços
(Universidade Federal de Santa Maria, 2019)
Cómo hacer de galeón importaciones una empresa líder en servicio al cliente.
(2013-07-10)
In the actuality the customer services is a critical support for companies, as this gives confidence and comfort to the customers, Increasing the probability that the client establishes a comercial relationship with the ...
The role of organizational justice in the customer orientation– performance relationship
(Emerald, 2020)
Purpose While companies have increasingly encouraged employees to adopt a customer orientation, less attention has been given to the impact that customer orientation has on employees' job outcomes and performance. Previous ...
Implications of Value Creation for Customers of Social Firms in the Service Sector in Mexico.
(Unilasallista Corporación Universitaria, Editorial Lasallista, 2022)