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Fatores da satisfação e fidelidade de clientes na hotelaria: um estudo sobre a percepção dos gestores de hotéis
(Universidade Federal do Rio Grande do NorteBRUFRNPrograma de Pós-Graduação em Engenharia de ProduçãoEstratégia; Qualidade; Gestão Ambiental; Gestão da Produção e Operações, 2010-11-04)
This Master of Science Thesis deals with the perception of hotels managers about the factors affecting the loyalty and satisfaction of its customers. It is surveyed a group of managers attending a hotel industry meeting ...
The Impact of Personalization and Complaint Handling on Customer Loyalty
(2011)
The main objective is to determine the impacts of personalization, service quality and complaint handling on the satisfaction and loyalty of current account holders with Chilean banks. Information on these impacts would ...
The Impact of Personalization and Complaint Handling on Customer Loyalty
(2011)
The main objective is to determine the impacts of personalization, service quality and complaint handling on the satisfaction and loyalty of current account holders with Chilean banks. Information on these impacts would ...
A integração do modelo Kano com o Balanced Scorecard com ênfase na satisfação dos clientes internos e externos
(Universidade Federal de Santa MariaBREngenharia de ProduçãoUFSMPrograma de Pós-Graduação em Engenharia de Produção, 2011-03-14)
The global scenario shows that dairy cooperatives are exposed to an increasing global competition. In this picture, the function of the quality and strategic area is critical to assist in making decisions and maintain ...
Development of a robust customer satisfaction index for domestic air journeys
(Elsevier Ltd, 2020-01-01)
This research proposes a Robust Customer Satisfaction Index for air domestic journeys (RCSI), which could be less sensitive to outlier data than index scores based on the American customer satisfaction index (ACSI) ...
Efficiency and portability: Guidelines to develop websites
(2011-12-01)
The use of the Internet as a means of ensuring greater visibility for products, services and information offered by companies is gaining strength in recent decades. However, it is known that to ensure satisfaction and ...
Efficiency and portability: Guidelines to develop websites
(2011-12-01)
The use of the Internet as a means of ensuring greater visibility for products, services and information offered by companies is gaining strength in recent decades. However, it is known that to ensure satisfaction and ...
Proposal to improve customer service in an optician in Lima PerúPropuesta de mejora del servicio al cliente en una óptica en Lima Perú
(Universidad Internacional del Ecuador, extensión Guayaquil, 2021)