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A integração do modelo Kano com o Balanced Scorecard com ênfase na satisfação dos clientes internos e externos
(Universidade Federal de Santa MariaBREngenharia de ProduçãoUFSMPrograma de Pós-Graduação em Engenharia de Produção, 2011-03-14)
The global scenario shows that dairy cooperatives are exposed to an increasing global competition. In this picture, the function of the quality and strategic area is critical to assist in making decisions and maintain ...
Proposição de um método de gestão da satisfação dos clientes baseado na integração das normas ISO 9001, ISO/TS 16949 e NBR 15100
(Universidade Federal de São CarlosBRUFSCarPrograma de Pós-Graduação em Engenharia de Produção - PPGEP, 2013-12-02)
The measurement of customer satisfaction has become a process of extreme importance to organizations on the competitive landscape in which they find themselves today. For this reason, there is a variety of publications of ...
Agile Logistics Management Model to Reduce Service Times and Improve Processes Using Lean Service Methodology in Companies in the Electrical Sector
(Institute of Electrical and Electronics Engineers Inc., 2021-03-01)
In recent years, according to Osinergmin, the production of electrical energy has increased up to 2.4%. This sector represents 1.5% of GDP and encompasses more than 6.6 million users, so its consumption continues at a ...
Video de Conceptos generales de la administración de proyectos
(2018-02-01)
El vídeo busca introducir al estudiante en la definición, componentes e importancia de la administración de proyectos, ejemplificando a través de proyectos personales y empresariales la definición. El vídeo presenta ...
Fatores que afetam a satisfação de pacientes em serviços de saúde :um estudo em setor ambulatorial de hospital
(Universidade Federal do Rio Grande do NorteBRUFRNPrograma de Pós-Graduação em Engenharia de ProduçãoEstratégia; Qualidade; Gestão Ambiental; Gestão da Produção e Operações, 2006-05-19)
This thesis shows concepts and models related to customer satisfaction measurement, focusing in detail on patients satisfaction evaluations in a policlinic sector of a hospital located in Natal RN. To reach this aim, two ...
Attitude, satisfaction and loyalty of customers in Municipal Savings Banks of PeruActitud, satisfacción y lealtad de los clientes en las Cajas Municipales del Perú
(Universidad Politécnica Salesiana, 2020)
Process Improvement of Business and Importance of Customer Feedback
(Universidad del Zulia, 2019)
Monitoramento da satisfação de clientes em empreendimentos imobiliários
(Universidade Tecnológica Federal do ParanáCuritibaPrograma de Pós-Graduação em Engenharia Civil, 2014-05-30)
The tendency to implementation and certification of quality management systems have been studied around the world, many authors cite as one of the biggest influences the improve the customer relationship. Despite the belief ...