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Digitalization and satisfaction among Peruvian users towards their civil registration office
(Universidad ContinentalPE, 2022)
Digitalization is a reality for everyone, including the government. As a consequence, more govern-
ments around the globe started to digitize their services, looking for more user satisfaction. In the
case of Peru, the ...
Intention of use of home broker systems from the stock market investors' perspective
(Elsevier Ltd, 2016)
This research seeks to investigate the antecedents of stock market investors' intention to use web-based home broker systems. Based on a review of the literature on information system adoption models, diffusion of innovation ...
The role of critical incidents and involvement in transit satisfaction and loyalty
(2019)
We analyse the relationship between transit passengers' satisfaction and loyalty. Understanding passengers' behavioural intentions after experiencing a service is an essential task for transit managers. We use structural ...
Fatores que afetam a satisfação e a fidelidade do consumidor: um estudo com usuários de calçado esportivo (tênis), na Região Sul da cidade de Natal
(Universidade Federal do Rio Grande do NorteBRUFRNPrograma de Pós-Graduação em Engenharia de ProduçãoEstratégia; Qualidade; Gestão Ambiental; Gestão da Produção e Operações, 2008-10-29)
This paper aims to investigate the factors that influence the satisfaction and fidelity of tennis´s users with the region southern city of Natal, capital of Rio Grande do Norte as the
area of analyzing , using the national ...
Using Twitter to Infer User Satisfaction With Public Transport: The Case of Santiago, Chile
(2019)
User satisfaction is an important aspect to consider in any public transport system, and as such, regular and sound measurements of its levels are fundamental. However, typical evaluation schemes involve costly and ...