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ANALYSIS OF SERVICE MANAGEMENT STRUCTURES IN COMPANIES FROM THE SERVICE SECTOR
(Fondo Editorial Universidad EAFIT, 2016-07-01)
The study that guided this article was done with the purpose of evaluating different service approaches that are articulated as part of the strategies that guide the philosophy of eight organizations. To achieve this, ...
Service Model Based on Lean Service and Agile Methodology to Increase the NPS Index in a Company in the Security Sector
(Springer Science and Business Media Deutschland GmbHDE, 2024)
The contractual relationship of a security company is dependent on the subjectivity of the owner of the service and variable to the daily incidents of the service. The NPS helps companies in this sector to quantify the ...
Biodiversity conservation actions as a tool to improve the management of sustainable corporations and their needs ecosystem services
(Elsevier B.V., 2019-05-10)
In the Anthropocene era, ecosystem productivity decreasing due to Global temperatures increasing and the biodiversity loss. Thus, are imperative that natural areas be explored under sustainable precepts, respecting and ...
Modelo geral das atividades da empresa
(Universidade Federal de São Carlos (UFSCar), 2014)
The influence of the tag-along rights in the value of companies: an event study of the effects on the market and service companies
(SSRN, 2009-07)
The aim of this work is to check the effect of granting tag-along rights to stockholders by analyzing the behavior of the return of the stock. To do so we carried out event studies for a group of 21 company stocks, divided ...
Metodologia de gerenciamento do processo de serviços em micro e pequenas empresas da região central do Rio Grande do Sul - BR
(Universidade Federal de Santa MariaBREngenharia de ProduçãoUFSMPrograma de Pós-Graduação em Engenharia de Produção, 2006-08-07)
The present study presents a model to management process of services in micro and small companies - MPEs, of the central area of Rio Grande do Sul. MPEs, object of
this study, were in number of forty three (43) active ...
Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
(Universidad de LimaPE, 2023)
Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. ...
The impact of marketing innovation on companies’ environmental orientation
Purpose: The purpose of this study is to explore the relationship between companies’ marketing innovation and environmental orientation and to determine how this relationship differs between manufacturing and service ...
Blueprint as a process improvement tool in a Lara state service companyBlueprint como herramienta de mejora de proceso en una empresa de servicios del estado Lara
(Universidad Centroccidental Lisandro Alvarado, 2020)