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Adaptability-based Service Behavioral Assessment
(Red de Universidades con Carreras en Informática, 2015-11-01)
Building Service-oriented Applications implies the selection of adequate services to fulfill required functionality. Even a reduced set of candidate services involves an overwhelming assessment effort. In a previous work ...
Social service fosters research-oriented learning
(2016)
In Mexico, social service is a mandatory activity performed by undergraduate students as a requisite for graduation. According to national regulations, the social service is managed by higher education institutions. Through ...
A monitoring infrastructure for the quality assessment of cloud services
(Springer Nature, 2016)
Service Level Agreements (SLAs) specify the strict terms under which
cloud services must be provided. The assessment of the quality of services being
provided is critical for both clients and service providers. In this ...
Does language homophily affect migrant consumers’ service usage intentions?
(Emerald, 2018)
Purpose This paper investigates how language homophily between service providers and migrant consumers affects migrant consumers' intentions to engage with financial and medical service providers.
Design/methodology/approach ...
SERVICE DESK – Uma análise do grau de maturidade nos processos e serviços prestados pela central de serviços da TI ASAV: um estudo de caso na instituição de ensino superior UNISINOS
(Universidade do Vale do Rio dos Sinos, 2014)
The constant search for excellence in Management Services in the field of Information Technology (IT) is now the goal of any organization. The IT Service Management involves the support and delivery of technology services ...
SERVICE DESK – Uma análise do grau de maturidade nos processos e serviços prestados pela central de serviços da TI ASAV: um estudo de caso na instituição de ensino superior UNISINOS
(Universidade do Vale do Rio dos Sinos, 2014)
The constant search for excellence in Management Services in the field of Information Technology (IT) is now the goal of any organization. The IT Service Management involves the support and delivery of technology services ...
Customer Integration in Service Innovation: An Exploratory Study
(Universidad Alberto Hurtado. Facultad de Economía y Negocios, 2014)
Revising WSDL documents: Why and How - Part II
(Institute of Electrical and Electronics Engineers, 2012-12)
In a previous paper Crasso et al. (IC-CrassoRZC2010), we have shown that effectively discovering Web services is subject to avoiding a number of common design errors in publishers´ Web Service Description Language (WSDL) ...
Performance Evaluation of Infrastructure as Service Clouds with SLA Constraints
(Revista Computación y Sistemas; Vol. 17 No.3, 2013-09-11)
Abstract. In this paper, we present an experimental study of job scheduling algorithms in infrastructure as a service type in clouds. We analyze different system service levels which are distinguished by the amount of ...