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Service quality, customer satisfaction, switching cost en relación con el customer loyalty en la categoría de telefonía móvil en el Perú
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2021-06-07)
La alta demanda de servicios móviles, el aumento de operadoras en el mercado y su baja calidad de servicio, les ha dado motivos a los usuarios para migrar a otras operadoras al no estar conformes con el servicio brindado,no ...
A qualidade do serviço no varejo supermercadista avaliada pelo RSQ (retail service quality)
(2014-03-27)
The share of retail trade in the Brazilian economy, over time, has encouraged the development of national supermarket sector. As a result of this fact, the purchasing power of consumers and increase competitiveness in the ...
A oferta de serviços de informação por situação de vida em sítios Web de bibliotecas virtuais: em busca da qualidade no atendimento
(UNIV FED PARAIBA CCSA, 2008)
With the advent and development of technology, mainly in the Internet, more and more electronic services are being offered to customers in all areas of business, especially in the offering of information services, as in ...
Despliegue de la función de calidad
(2015-06-30)
Quality function deployment with its acronym QFD is a quantitative quality tool type, different industries and services used to improve products and services; The automotive industry used in the design and development of ...
El Customer Experience con relación al Customer Satisfaction en el E-Service quality del Online Food Delivery para el Customer LoyaltyThe Customer Experience in relation to Customer Satisfaction in the E-Service quality of Online Food Delivery for Customer Loyalty
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2022)
Incorporação da voz do cliente nas etapas iniciais do desenvolvimento de sistemas produto-serviço (PSS)
(Universidade Tecnológica Federal do ParanáCuritibaPrograma de Pós-Graduação em Engenharia Mecânica e de Materiais, 2012-05-03)
Product-Service Systems (PSS) are designed to satisfy customers’ needs through a service that includes: products, support networks and infrastructure. Although many authors around the world have studied PSS, there are very ...
Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats
(2021)
The design of satisfactory shopping experiences remains one of the main challenges for building long-term profitability in modern retailing. Therefore, companies are interested in identifying the key drivers of the service ...