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How does customer perception of salespeople influence the relationship? A study in an emerging economy
(ElsevierGB, 2020)
Sales and sales force management is a complex activity that largely determines a company's commercial success. Customer perception of the salespeople in terms of expertise, trust, interaction, and risk can drive the ...
Service Quality and Customers preference of Cellular Mobile Service Providers
(Universidad Alberto Hurtado. Facultad de Economía y Negocios, 2011)
Factors influencing customer satisfaction with water service quality in Chile
(2021)
Consumers satisfaction with water and service quality are not always in line with monitored water and service quality compliance. Reducing the difference between perceptions and realities requires understanding how perceptions ...
Evaluación de la calidad del servicio del proceso de infraestructura de la Universidad Simón Bolívar campus Cúcuta
(Ediciones Universidad Simón Bolívar, 2022)
El presente artículo ilustra los resultados de una investigación orientada a la evaluación de la calidad del servicio del proceso de Infraestructura de la Universidad Simón Bolívar campus Cúcuta, identificando la percepción ...
Fatores da satisfação e fidelidade de clientes na hotelaria: um estudo sobre a percepção dos gestores de hotéis
(Universidade Federal do Rio Grande do NorteBRUFRNPrograma de Pós-Graduação em Engenharia de ProduçãoEstratégia; Qualidade; Gestão Ambiental; Gestão da Produção e Operações, 2010-11-04)
This Master of Science Thesis deals with the perception of hotels managers about the factors affecting the loyalty and satisfaction of its customers. It is surveyed a group of managers attending a hotel industry meeting ...
Customer relationship management para fidelizar la cartera de clientes de la empresa Calzado DyS de la ciudad de Ambato
(Escuela Superior Politécnica de Chimborazo, 2021-09-01)
The Customer Relationship Management established in the company Calzado DyS will act on the customer portfolio to build customer loyalty, in this context we applied different methods in which we knew all the key points for ...
Análise da satisfação de clientes de restaurante localizado na região oeste do Paraná
(Universidade Tecnológica Federal do ParanáMedianeiraBrasilEngenharia de ProduçãoUTFPR, 2017-11-21)
This paper presents a review of the literature on quality concepts, as well as conceptions inherent to the service rendering sector and specific quality characteristics when applied to the sector. In the construction of ...
Análisis de la percepción del servicio prestado por la banca empresarial del banco Santander Colombia S.A.
(Universidad Católica de Pereira, 2011)
La satisfacción del cliente es uno de los factores más importantes para mantener o incrementas el éxito de las organizaciones, de estos nace la inquietud de la Banca Empresarial por indagar cual es la percepción de ellos ...
Pricing policies in hotels: a psychological threshold research in online and offline channels
This research analyses the perception that customers have regarding hotel prices at the time of making their final purchase decision. Price perception depends on the analysis of psychological thresholds. When a hotel ...
Análise da satisfação dos clientes na livraria da UFSM
(Universidade Federal de Santa MariaBrasilUFSMCentro de Ciências Sociais e Humanas, 2011-10-24)
Although the Livraria da Universidade Federal de Santa Maria is not for profit, prides itself on customer satisfaction, aiming to provide the books that customers need, making budgets and orders for books and participating ...