bachelorThesis
A utilização de indicadores de desempenho em pequenas e médias empresas - Modelo conceitual baseado em um estudo de caso
Fecha
2011-12-16Registro en:
CAMPOS, Marianna Cruz. A utilização de indicadores de desempenho em pequenas e médias empresas: modelo conceitual baseado em um estudo de caso. 2011. 88 f. Trabalho de Conclusão de Curso (Graduação em Engenharia de Produção) - Centro de Tecnologia, Universidade Federal do Rio Grande do Norte, Natal, 2011.
Autor
Campos, Marianna Cruz
Resumen
The search for competitiveness has required of organizations improvements in manufacturing
processes, due to the existence of new conjunctures and challenges. To meet this competitive
market, the internal management of the organization needs to implement tools to measure
process performance through indicators to assist by means of indicators in order to assist in
decision-making. These business systems need to be managed and monitored, regardless of
company size. In the setting of small and medium enterprises (SMEs), specifically, one needs
tools to manage uncertainty, innovate their products and services, and monitor their processes.
The alignment between the literature of performance measurement systems, the specificities
of SMEs and the areas of industrial engineering has a gap in scientific terms. Aiming to fill
(or supplying) this pillar of the research, this study aims to develop a management model with
performance indicators in the area of industrial engineering for small and medium-sized
enterprises in the state of Rio Grande do Norte (RN). The industrial engineering for its
conceptual characteristics, strong vision for the process, besides to the multiplicity of areas
within it, was considered ideal for the systematic build an appropriate model for SMEs. For
conducting this objective, the research method adopted has as aim descriptive, exploratory,
focused qualitative and quantitative. Beyond the theoretical, research backed up the data
analysis of information based on practical environment through structured interviews and
direct observations of even the shop floor and staff in strategic positions to the problem. This
research has practical application through a case study in an average company's line of sweets,
candies and lollipops in the RN. From the analysis of the problems the company has
developed a performance measurement plan, in order to diagnose some procedures already
carried out and propose new indicators of performance-driven areas of industrial engineering.
With the mapping literature and practical study, has developed a conceptual model
considering the characteristics of small business, systems performance and the areas of
industrial engineering to portray a greater interaction between these pillars. The main
contribution of this research was to show the potential of manufacturing engineering as a tool
alignment of a process performance measurement.