Diseño de un plan de acción para disminuir la deserción laboral en el departamento de Aseguramiento de una empresa de Servicios de Auditoría

Abstract

Staff turnover or attrition is understood within organizations as the entry and exit of employees, which, being recurrent, has a negative impact on companies to the extent that it increases the costs of selection and training, and decreases productivity. The objective of this research is to propose an action plan for the strengthening of labor welfare in the Assurance area of a company dedicated to the provision of financial accounting and auditing consulting services, taking into account that in the last year the rate of desertion and labor turnover has increased. For this purpose, the variables that influence the employees' decision to leave were identified through the analysis of the interviews conducted at the time of resignation, which resulted in work overload, imbalance between work and personal life, lack of flexibility and leadership as the main causes. The research methodology used responds to an interpretative study, since it is based on the identification of variables that give explanations based on the information collected in the retirement interviews. A strategy called Plan Tornillo is then proposed, which will allow the assignment of tasks and work groups in a more orderly and balanced manner, and thus increase job satisfaction, thus reducing attrition rates.