info:eu-repo/semantics/article
Total quality management: lessons for Latin America
Total quality management: lecciones para América Latina;
Total quality management: lições para a América Latina
Autor
Hodgetts, Richard
Azevedo, Ana
Institución
Resumen
This paper intends to present a list of eight factors capable to contribute to the sucess of enterprises wishing to become leaders in their field of action, in accordance with the fundings of a recent study on how a group of American companies has won the Malcolm Baldridge Quality Award - MBQA, a premium annualy awarded by the American government to enterprises achieving a very high standard of quality. Oito lições básicas, relativas ao conceito de qualidade, que devem ser consideradas fatores de sucesso pelas empresas que buscam liderança na sua área de atuação.