Tesis
Desarrollo de un sistema web y aplicacion movil para la gestion de reservas, control de hospedaje y comandas caso a aplicar en el Hotel Alsafi “El Paraiso”.
Fecha
2019-03Registro en:
Freire Aldaz, Clara Elizabeth; Naveda Cachago, Jennifer Vanessa. (2019). Desarrollo de un sistema web y aplicacion movil para la gestion de reservas, control de hospedaje y comandas caso a aplicar en el Hotel Alsafi “El Paraiso”. Escuela Superior Politécnica de Chimborazo. Riobamba.
Autor
Freire Aldaz, Clara Elizabeth
Naveda Cachago, Jennifer Vanessa
Resumen
The purpose of the current graduation work was to develop a mobile web application for AL SAFI
El Paraíso hotel located in Ambato, in order to improve the management of booking services,
lodging control and commands which will be done in a manual way. To identify the main
problem, it was necessary to use techniques like interview and observation applied to each one of
the principal processes such as manager, hosts, and employees of the hotel, this will allow
collecting the functional requirements of the product. To provide an appropriate follow up to the
project, SCRUM agile methodology was implemented, creating an effective and peaceful
communication between the customer and developer, in addition it helps to accomplish the
delivery terms. The encoding of the web system and the mobile application was done through the
use of technologies like java programming language, JSF framework, Java Script, PHP, J Query
mobile respectively and for the data storage, it was necessary to use PostgreSQL. To evaluate the
quality of the software based on functionality, some metrics (safety and accuracy) were
established; the ones that were based on ISO IEC 9126 3 norm. For this, a survey to 182
customers as well as an interview to 5 employees of the hotel were applied. The data obtained
were evaluated with Chi squared statistical test resulting in the acceptance of the hypothesis. This
is an alternative which state that the mobile web application reduces time when carrying out the
booking services in the hotel, in this way it will improve the customer service. For a good use of
the mobile web application, it is recommended to check the user´s manual and for its maintenance
it is necessary to check the technical manual, electronic billing is also recommended.