Tesis
Plan de negocios para lograr mayor eficiencia en la gestión empresarial de la empresa Maderal de la ciudad de Riobamba, provincia de Chimborazo
Fecha
2020-08-31Registro en:
Andrade Palacios, Diego Fabricio. (2020). Plan de negocios para lograr mayor eficiencia en la gestión empresarial de la empresa Maderal de la ciudad de Riobamba, provincia de Chimborazo. Escuela Superior Politécnica de Chimborazo. Riobamba
Autor
Andrade Palacios, Diego Fabricio
Resumen
The present study called design of a procedures manual for the Direction of Administrative
Management of GADPCH, located in the city of Riobamba, aims to achieve the adequate
performance of the employees, improving the processes and procedures that are being
developed regularly. As for the methodological part of the research, the deductive and inductive
method was used, the techniques and instruments used were observation, surveys and
interviews, which helped to collect true information for the development of the proposal.
Through the surveys, it was determined that 60% of the staff is not aware of the existence of a
procedures manual, with consequences such as: the execution of work in an empirical manner,
lack of knowledge of functions, bottlenecks, stagnation of processes, etc. The proposal is based
on the elaboration of the map of processes, procedures manual, procedure and deadlines sheet
and the flow charts for each process of the administrative management, through which
management improvements are sought. In conclusion, the elaboration of the procedures manual
will help the staff to have a management tool that allows them to execute their activities in an
efficient and effective way, thus fulfilling the objectives set. Finally, it was suggested that the
design be adaptable to changes in accordance with the needs that may arise in the future as a
result of the institution's dependence.