Propuesta de atención humanizada en el servicio de urgencias de la Clínica Materno Infantil San Luis S.A.
Fecha
2018-08-28Registro en:
Estevez Prada, C. y Prada Rey, S. A. (2019). Propuesta de atención humanizada en el servicio de urgencias de la Clínica Materno Infantil San Luis S.A. [Tesis de especialización]. Universidad Santo Tomás, Bucaramanga, Colombia
reponame:Repositorio Institucional Universidad Santo Tomás
instname:Universidad Santo Tomás
Autor
Prada Rey, Sergio Andres
Estevez Prada, Claudia
Institución
Resumen
This study examines the service in the emergency department of the Clinica Materno Infantil San Luis in order to propose an improvement in this service and try to achieve the institution's growth in accreditation issues. The proposal strats with a study of the current service where, through statistics and gathering information, we found many shortcomings in attention. Following this, a comparison is made against the parameters that were established as essential to provide humanized attention to end with a proposal for the improvement in infrastructure, personnel and training. It can be concluded that the institution has many shortcomings in providing a humanized service, but has the willingness to make this a reality.