dc.creator | Adamopoulou, Eleni | |
dc.creator | Moussiades, Lefteris | |
dc.date.accessioned | 2020-11-10T17:12:49Z | |
dc.date.accessioned | 2022-09-23T18:56:59Z | |
dc.date.available | 2020-11-10T17:12:49Z | |
dc.date.available | 2022-09-23T18:56:59Z | |
dc.date.created | 2020-11-10T17:12:49Z | |
dc.identifier | 2666-8270 | |
dc.identifier | https://doi.org/10.1016/j.mlwa.2020.100006 | |
dc.identifier | http://hdl.handle.net/20.500.12010/15602 | |
dc.identifier | https://doi.org/10.1016/j.mlwa.2020.100006 | |
dc.identifier.uri | http://repositorioslatinoamericanos.uchile.cl/handle/2250/3510199 | |
dc.description.abstract | This literature review presents the History, Technology, and Applications of Natural Dialog Systems or simply
chatbots. It aims to organize critical information that is a necessary background for further research activity
in the field of chatbots. More specifically, while giving the historical evolution, from the generative idea to
the present day, we point out possible weaknesses of each stage. After we present a complete categorization
system, we analyze the two essential implementation technologies, namely, the pattern matching approach
and machine learning. Moreover, we compose a general architectural design that gathers critical details,
and we highlight crucial issues to take into account before system design. Furthermore, we present chatbots
applications and industrial use cases while we point out the risks of using chatbots and suggest ways to
mitigate them. Finally, we conclude by stating our view regarding the direction of technology so that chatbots
will become really smart. | |
dc.language | eng | |
dc.publisher | Machine Learning with Applications | |
dc.rights | info:eu-repo/semantics/openAccess | |
dc.rights | Abierto (Texto Completo) | |
dc.source | reponame:Expeditio Repositorio Institucional UJTL | |
dc.source | instname:Universidad de Bogotá Jorge Tadeo Lozano | |
dc.subject | Chatbot | |
dc.subject | Pattern matching | |
dc.subject | Natural dialog interfaces | |
dc.subject | Natural language processing | |
dc.subject | Human–computer interaction | |
dc.title | Chatbots: History, technology, and applications | |