Artículo de revista
Improving patient access to a public hospital complex using agent simulation
Fecha
2017Registro en:
Proceedings of the 2016 Winter Simulation Conference, january 2017.
08917736
10.1109/WSC.2016.7822183
Autor
Zambrano, Fabián
Concha, Pablo
Ramis, Francisco
Neriz Jara, Liliana
Bull, María
Veloz, Patricio
Carvajal, Jaime
Institución
Resumen
This paper uses agent based simulation to assess the effect of redesigning the points of access to a major public hospital complex in Chile, where nearly 15,000 people will pass through daily. The study is carried out by simulating pedestrian traffic in order to calculate density maps and service levels in hospital access and ramps. The simulation allows us to evaluate the flow of people and assess the layout performance, by identifying high patient flow areas and congested pedestrian traffic zones. By using this approach, it is possible to suggest changes to the original design and to improve pedestrian flow at hospital access points and ramps. The suggested changes reveal that pedestrian indicators could be improved, which in turn would improve the level of satisfaction of patients, relatives, and hospital personnel. A higher satisfaction level would help to reduce stress linked to hospital facilities and crowded spaces.