Trabalho de Conclusão de Curso de Graduação
Lean healthcare: propostas de melhorias para um processo de dispensação farmacêutica hospitalar
Autor
Silva, Rosangela da Rosa da
Institución
Resumen
The lean healthcare tool is progressively emerging as an alternative to achieving fficiency, reducing waste, increasing quality and safety in healthcare processes. In view of this reality, this work aims to bring proposals for improvements to the delay in the delivery of medicines, the main problem detected in the dispensing sector of the Pharmacy of the Hospital Universitário de Santa Maria. The main techniques of the lean philosophy used were the mapping of the value flow and the analysis of the seven losses, as well as the analysis and optimization of layout to support the proposition of the most significant improvements, that is to say, changes of the physical arrangement in the place studied. Among the improvements proposed are the reduction of lead time, unnecessary movement and inventory in process, among other proposals that will reduce waste and that may provide greater quality of work, greater security and organization in the care of patients.