Artículos de revistas
Uso do AHP na avaliação do desempenho do sistema de gestão da qualidade, meio ambiente e segurança e saúde ocupacional integrados
Fecha
2011-07-01Registro en:
Direccion y Organizacion, v. 44, p. 48-63.
1132-175X
2171-6323
2-s2.0-84858625599
2-s2.0-84858625599.pdf
9008186664173955
9507655803234261
3658444242488301
Autor
IF SUDESTE MG
Universidade Estadual Paulista (Unesp)
Institución
Resumen
The paper analyses the application of the AHP method together with the attach A of ISO 9004:2000 in order to evaluate the performance of two industrial organizations, both possessing quality management systems with ISO 9001:2000 certifications, based on the specific requirements of quality, environment, occupational health and management systems. The evaluated organizations were a government-owned company from the science and technology sector that works in the nuclear area, and a private company that works in the automotive and railroad area. The open software Web-Hipre version 1.22 from Helsinki University of Technology, Finland, was used. The results demonstrated that the AHP method together with the attach A of ISO 9004:2000 is adequate to evaluate organizational performances. Both organizations presented similar performance levels.