masterThesis
El liderazgo y el síndrome de burnout, una relación que impacta en la calidad de la atención en los servicios médicos de urgencias
Fecha
2017Autor
González-Betancourt, George Clevin
Giraldo- Ramírez, Alexander
Institución
Resumen
The purpose is to analyze the relationship between the leadership and the professional exhaustion of medical personnel in emergency services, the relation in this vulnerable population considering the environment, the work load, types of contracting, volume of patients, the complexity of their pathologies, without The emotional level, stress in patients, relatives and their effect on professionals, at the same time, leadership with their own styles, create a trait in managers that allows the generation of strategies, highlighting transformational leadership, Which together with managerial skills, give the leader attributes to motivate and promote the fluidity of information, increase team performance, generate autonomy for proper decision-making, and improve the quality of care and the work environment , Thus, it contributes to restore the occupational health of the medical equipment, the well-being of the patients and the results organizational.