Construcción y validación de un instrumento para caracterizar el nivel de innovación en instituciones prestadoras de servicios de salud
Purpose - The research aims to develop and validate an instrument to characterize the level of impact, in the institutions providing health services, of the application of the four essential dimensions of the Radar of innovation: the offers of the institution (what?), the clients it serves (who?), the processes it uses (how?) and the points of presence it uses to bring its offers to the market (where?). Design / methodology / approach - A mixed exploratory study was chosen. Through the bibliographic review and the discussion with a panel of 11 experts, the content of the instrument of 49 items was constructed and approved on a 5-point Likert scale to characterize the use of innovation in the institutions providing health services; the construct and reliability were validated by applying a pilot test to 33 participants and the study of the results obtained for each of the dimensions of the innovation radar was carried out using exploratory factor analysis (AFE) and Cronbach's alpha. Results - The research proposes an instrument whose content and whose construct were validated for the final factorial structure composed of 43 items included in 13 factors or criteria; Through statistical analysis, high reliability is demonstrated for the four dimensions proposed by the Radar of innovation.