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Service design with applications to health care institutions
(Business Expert Press, 2017)
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular. Such an approach is characterized ...
Improving the design of urban transport experience with people with disabilities
Despite the significant advances in accessibility, barriers to accessing public transport persist. This paper reports on the “Barcelona Transportation network (TMB) inclusive transport project (Metro ride experience) in ...
Business engineering and service design. Vol. I
(Business Expert Press, 2016)
This work presents an innovative approach to business design, known as
Business Engineering, and its application to service offerings design in
general. Such an approach is characterized by:
• Integrating many ...
Design estratégico e design de serviços: uma discussão metodológica a partir de um projeto de serviços hospitalares
(Universidade do Vale do Rio dos Sinos, 2012-06-29)
Globalization presents itself as a process of influencing social dynamics, changing the order of a predictable and static context previously established to a dynamic scenario, of unprecedented fluidity and complexity. In ...
Design estratégico e design de serviços: uma discussão metodológica a partir de um projeto de serviços hospitalares
(Universidade do Vale do Rio dos Sinos, 2012-06-29)
Globalization presents itself as a process of influencing social dynamics, changing the order of a predictable and static context previously established to a dynamic scenario, of unprecedented fluidity and complexity. In ...
Design thinking application methodology for pediatric service innovation
Design Thinking is defined as a methodology that facilitates the generation and implementation of innovative ideas contributing to competitiveness in the current dynamic context. The aim of this article delves into the ...
Contribuições da integração do design baseado em evidências e experiências para um projeto em design de serviços no contexto hospitalar
(Universidade do Vale do Rio dos Sinos, 2013-03-26)
Service Design consists of a methodology that uses a set of tools to create solutions to improve users perception on services, which can be applied in many fields and contexts. As the complexity of each field, it is necessary ...
Contribuições da integração do design baseado em evidências e experiências para um projeto em design de serviços no contexto hospitalar
(Universidade do Vale do Rio dos Sinos, 2013-03-26)
Service Design consists of a methodology that uses a set of tools to create solutions to improve users perception on services, which can be applied in many fields and contexts. As the complexity of each field, it is necessary ...