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Analysis of quality in Brazilian e-commerce (B2C)
(Springer-verlag Berlin, 2010-12-14)
The business world has changed the way how people think and act on products and services. In this context, the most recent amendment of the scenarios of retail operations has been the use of technology in sales and ...
Customer service: Su relación con la Logística en empresas argentinas
(Universidad de San Andrés. Escuela de Negocios, 2011)
Qualidade no atendimento ao cliente: uma estratégia competitiva
(Universidade Tecnológica Federal do ParanáPato BrancoBrasilDepartamento Acadêmico de AdministraçãoEspecialização em Gestão Pública: Modalidade Ensino à DistânciaUTFPR, 2014-05-16)
This work is inspired by the quality of customer service, through the analysis of quality in as key tool in attracting and maintaining customers and, as good treatment translates into competitive advantage to organizations. ...
Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats
(2021)
The design of satisfactory shopping experiences remains one of the main challenges for building long-term profitability in modern retailing. Therefore, companies are interested in identifying the key drivers of the service ...
Being flexible through customization − The impact of incubator focus and customization strategies on incubatee survival and growth
(Elsevier B.V., 2016)
Given the increased importance of flexibility in company development models, it is not surprising that start-up support structures such as business incubators give more attention to flexible service offerings. In this ...
El Customer Experience con relación al Customer Satisfaction en el E-Service quality del Online Food Delivery para el Customer LoyaltyThe Customer Experience in relation to Customer Satisfaction in the E-Service quality of Online Food Delivery for Customer Loyalty
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2022)
Analysis of quality in Brazilian e-commerce (B2C)
(Springer-verlag Berlin, 2014)
Service quality, customer satisfaction, switching cost en relación con el customer loyalty en la categoría de telefonía móvil en el Perú
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2021-06-07)
La alta demanda de servicios móviles, el aumento de operadoras en el mercado y su baja calidad de servicio, les ha dado motivos a los usuarios para migrar a otras operadoras al no estar conformes con el servicio brindado,no ...
A oferta de serviços de informação por situação de vida em sítios Web de bibliotecas virtuais: em busca da qualidade no atendimento
(UNIV FED PARAIBA CCSA, 2008)
With the advent and development of technology, mainly in the Internet, more and more electronic services are being offered to customers in all areas of business, especially in the offering of information services, as in ...