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Performance no atendimento com autosserviços: o caso da operadora beta
(Universidade Tecnológica Federal do ParanáCuritibaBrasilEspecialização em Gestão de Serviços de TelecomunicaçõesUTFPR, 2017-12-08)
This work addresses the topic of service automation, aiming at performance in attendance with results. The objective is to develop indicators to provide support for decision making in process automation and standardization. ...
Os efeitos das tecnologias digitais aplicadas ao food service: fatores determinantes na experiência do cliente
(Universidade Federal de São CarlosUFSCarCâmpus SorocabaAdministração - Adm-So, 2021-01-12)
The implementation of digital technologies is a trend that has been growing in the food services sector outside the home in Brazil. In order to understand this scenario, this work aimed to identify and analyze the factors ...
El Customer Experience con relación al Customer Satisfaction en el E-Service quality del Online Food Delivery para el Customer Loyalty
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2021-07-08)
El presente paper se realiza dentro de un contexto donde se sitúa una pandemia mundial debido al virus Covid-19. A partir de ello, diversas empresas han modificado sus procesos de atención, tal es el caso de los restaurantes, ...
Being flexible through customization - The impact of incubator focus and customization strategies on incubatee survival and growth
(Elsevier Science Bv, 2016-09)
Given the increased importance of flexibility in company development models, it is not surprising that start-up support structures such as business incubators give more attention to flexible service offerings. In this ...
Service and Document Based Interoperability for European eCustoms Solutions
(Universidad de Talca, 2008)
Developing The Brand Image Of Sharia Banking To Achieve Customers Equity
(Universidad del Zulia, 2019)