The influence of quality culture on the intention to use Competence-Based people management software: An extension of the UTAUT model

Abstract

Quality certifications are gaining an increasingly strategic space within health organizations. Its proper adoption at all management levels strengthens the culture of quality and safety of patients being treated by more competent professionals. Therefore, this study aims is to propose a theoretical model to determine whether the quality culture together with the UTAUT model influences the adherence of a competency management software (GCPEC) in Hospital leaders in three countries (Argentina, Brazil and Peru). The results of the research prove that, in addition to the variables chosen from UTAUT, the “Quality Culture” factor can greatly increase the possibility of success in the adoption of software.