Metodología para la gestión del riesgo de liquidez en compañías de servicios BPO

Abstract

The BPO services sector has shown significant growth in Colombia given the demand from companies abroad that have established service centers in different regions of the country. From a profitability perspective, this growth is an ideal scenario; however, the capital requirements to maintain these operations have generated significant challenges in the liquidity of companies in the sector. Although it is common to have some sources of resources via credit, through this research we aim to design a methodology for BPOs that allows them to sustain market demands without generating any type of financial stress because of poor liquidity management. This work is just one of the first contributions in the study of the subject, considering that there are no good practices for liquidity risk management in the real sector.