Modelo de gestión humana basada en procesos en Bulgatta S.A.S. para mejorar la calidad de vida a partir de la percepción de los trabajadores

Abstract

The research article that is presented below, starts from the need to strengthen the restaurant sector, which is affected by different factors, among these, the low levels of experience and training of its workers, high level of turnover and the deficient level of competences. This leads to high risks of affecting the corporate image, in addition to the loss of competitiveness in one of the sectors in which the permanence of workers must be achieved in order to offer excellent customer service. From the above, it follows as a research question: what is the human management model that can be proposed in the Bulgatta S.A.S. organization to improve the quality of life of its members, but from the workers' own perception? Answering this question led to the main objective of proposing a human management model at Bulgatta S.A.S., to improve the quality of life based on the perception of workers. The research addressed the qualitative approach of a descriptive type, in which the development of an interview with the workers was taken as a research instrument with the aim of having a perception about the quality of life and human management in Bulgatta S.A.S. The conclusions are framed within the need to develop a human management proposal based on processes, in which elements such as integrating people, organizing people, rewarding and developing people, and retaining and auditing people are present. With this, it is considered that it would be feasible to solve several of the problems present in this organization and contribute to improving and strengthening its corporate image.