Lean Six Sigma and TPM for the Improvement of Equipment Maintenance Process in a Service Sector Company: A Case Study

dc.contributorRuiz Ruiz, Marcos Fernando
dc.contributorBarriga Flores, Ana Laura (Ingeniería Industrial)
dc.contributorGonzales Bornas, María Gimena (Ingeniería Industrial)
dc.creatorBarriga Flores, Ana Laura
dc.creatorGonzales Bornas, María Gimena
dc.creatorRuiz Ruiz, Marcos Fernando
dc.date.accessioned2024-04-19T13:54:37Z
dc.date.accessioned2024-05-08T12:55:50Z
dc.date.available2024-04-19T13:54:37Z
dc.date.available2024-05-08T12:55:50Z
dc.date.created2024-04-19T13:54:37Z
dc.date.issued2024
dc.identifierBarriga, A. L., Gonzales, M. G., & Ruiz Ruiz, M. F. (2024). Lean Six Sigma and TPM for the Improvement of Equipment Maintenance Process in a Service Sector Company: A Case Study. Communications in Computer and Information Science. https://doi.org/10.1007/978-3-031-56373-7_13.
dc.identifier1865-0929
dc.identifierhttps://hdl.handle.net/20.500.12724/20207
dc.identifierCommunications in Computer and Information Science
dc.identifierhttps://doi.org/10.1007/978-3-031-56373-7_13
dc.identifier2-s2.0-85189511837
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/9355031
dc.description.abstractCurrently, competitiveness within the service industry has reached outstanding levels. In the pursuit of increasing the quality and efficiency of services, the approaches of continuous improvement acquire undeniable relevance. This research aimed to implement, analyze, and assess the effects of Lean Six Sigma (LSS) methodology within the service industry for process optimization through Total Productive Maintenance (TPM). The presented case study is a workshop for equipment maintenance where, through the DMAIC methodological design, Lean Six Sigma and TPM methodologies were implemented to increase process efficiency. The results show an efficiency increase of over 10%, reducing equipment DPMO by 53% and decreasing the total process time by 2 h. The value of the proposed model lies in its adaptability to companies providing technological equipment services in the regional context, as well as its contribution to recent studies on the application of TPM and LSS in the service sector. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
dc.languageeng
dc.publisherSpringer Science and Business Media Deutschland GmbH
dc.publisherDE
dc.relationurn:issn:1865-0929
dc.rightsinfo:eu-repo/semantics/restrictedAccess
dc.sourceRepositorio Institucional - Ulima
dc.sourceUniversidad de Lima
dc.subjectpendiente
dc.titleLean Six Sigma and TPM for the Improvement of Equipment Maintenance Process in a Service Sector Company: A Case Study
dc.typeinfo:eu-repo/semantics/conferenceObject


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