info:eu-repo/semantics/article
Improvement proposal for the logistics process of importing SMEs in Peru through lean, inventories, and change management
Fecha
2019-01-01Registro en:
21903018
10.1007/978-3-030-16053-1_48
21903026
Smart Innovation, Systems and Technologies
2-s2.0-85068623947
SCOPUS_ID:85068623947
0000 0001 2196 144X
Autor
Riquero, Izon
Hilario, Christian
Chavez, Pedro
Raymundo, Carlos
Institución
Resumen
The logistics processes of companies seek an adequate supply of merchandize, streamline processes, reduce costs, and distribution of their products to the customer in an efficient manner and allow them to develop corrective planning in order to be competitive in the market. However, these processes are less efficient in importing companies of the SME sector. Therefore, this article proposes the application of a change management model to improve the logistics process that generates a real transformation. This model is structured in three phases: first, pre-Implementation, which refers to participatory leadership and resistance to change; second, implementation of logistics management; and third, sustainability of the model over time. The model was validated in a Peruvian SME importer of household goods, whose satisfactory results implied an increase in available storage capacity, reduction of logistics costs, satisfaction of change, and organizational culture.