Mobile application for the automation of reservation and incident processes for condominiums

dc.creatorAsto Aguilar, Dolly
dc.creatorBarreto, Belen Jamil
dc.creatorCabanillas Carbonell, Michael
dc.date.accessioned2023-10-18T22:08:05Z
dc.date.accessioned2024-05-03T20:20:48Z
dc.date.available2023-10-18T22:08:05Z
dc.date.available2024-05-03T20:20:48Z
dc.date.created2023-10-18T22:08:05Z
dc.date.issued2022-02-11
dc.identifierAsto, D., Barreto, J., & Cabanillas, M. (2021). Mobile application for the automation of reservation and incident processes for condominiums. 2021 IEEE CHILEAN Conference on Electrical, Electronics Engineering, Information and Communication Technologies, CHILECON 2021. https://doi.org/10.1109/CHILECON54041.2021.9702958
dc.identifier.
dc.identifierhttps://hdl.handle.net/11537/34616
dc.identifier2021 IEEE CHILEAN Conference on Electrical, Electronics Engineering, Information and Communication Technologies, CHILECON 2021
dc.identifierhttps://doi.org/10.1109/CHILECON54041.2021.9702958
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/9282516
dc.description.abstractTechnological advances make more and more companies transform their manual processes into automated processes, increasing the speed and efficiency of their operations. That is the reason for this research, to test the benefits of automating the administrative processes of the Nuevavista condominium under study located in Peru, focusing on the management of reservations and incidents through the development of a mobile application following the mobile-d methodology. The article resorts to the use of a pre-experimental design with a sample of 279 for each process. The results indicate a 71% reduction in the time to register common area reservations and 69% in the time to register incidents, as well as a reduction in the number of people involved in both processes, which used to be two to four people, to one person, and finally, satisfaction levels were raised from 2 to 5 for the management of reservations and incidents.
dc.languagespa
dc.publisherInstitute of Electrical and Electronics Engineers
dc.publisherPE
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.sourceUniversidad Privada del Norte
dc.sourceRepositorio Institucional - UPN
dc.subjectAutomation
dc.subjectMobile application
dc.subjectCondominiums
dc.titleMobile application for the automation of reservation and incident processes for condominiums
dc.typeinfo:eu-repo/semantics/conferenceObject


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