Otro
Uso do AHP na avaliação do desempenho do sistema de gestão da qualidade, meio ambiente e segurança e saúde ocupacional integrados
Registro en:
Direccion y Organizacion, v. 44, p. 48-63.
1132-175X
2171-6323
2-s2.0-84858625599.pdf
2-s2.0-84858625599
Autor
Da Silva, Helder Antônio
Alves, Luiz Henrique Dias
Marins, Fernando Augusto Silva
Silva, Messias Borges
Ferreira, Ubirajara Rocha
Resumen
The paper analyses the application of the AHP method together with the attach A of ISO 9004:2000 in order to evaluate the performance of two industrial organizations, both possessing quality management systems with ISO 9001:2000 certifications, based on the specific requirements of quality, environment, occupational health and management systems. The evaluated organizations were a government-owned company from the science and technology sector that works in the nuclear area, and a private company that works in the automotive and railroad area. The open software Web-Hipre version 1.22 from Helsinki University of Technology, Finland, was used. The results demonstrated that the AHP method together with the attach A of ISO 9004:2000 is adequate to evaluate organizational performances. Both organizations presented similar performance levels.