Optimización de Flujo de Procesos Enfocada en Servicios

Abstract

This article aims to provide information regarding the research, application, and continuous improvement of process flows focused on services, both internal and external, offered by any company. It serves as a practical guide that primarily requires knowledge integration of technological tools and practical methodologies, aiming to enhance customer service quality, efficiency, and contribute to organizational development. Initially, a diagnosis is carried out to support the feasibility of optimizing process flows through the analysis of causes, effects, symptoms, and forecasts resulting from its application or non-application. This highlights the evident and significant impact it has on organizations and the importance of understanding and implementing it. In this sense, the procedure involves identifying, analyzing, and reorganizing the steps and activities involved in service provision. The article provides the necessary conceptual knowledge to comprehend efficient and inefficient activities of any company, with the goal of eliminating redundancies, reducing waiting times, and maximizing productivity. It also offers various technological tools, methodologies, and alternatives that can be integrated into service process flows for continuous improvement of efficiency, aiming to generate opportunities, development, and growth.