Influencia de la Inteligencia Emocional en la tasa de rotación de la empresa Atento S.A. en el periodo de marzo-agosto de 2022

Abstract

The present investigative work is based on identifying how emotional intelligence influences the variation of the turnover rate of the company Atento S.A. in the period between March and August 2022, it seeks to categorize the different reasons for voluntary resignations and thus determine what percentage occupies each of the types of turnover, from this it is expected to determine if the emotional factor is influential in the discharge voluntary turnover rate in the company; therefore, a review of some texts is made and how the evolution of work models over time begin to manage the concept of EI (emotional intelligence) as a transcendental factor for the development and permanence of workers within the company