Análise da confiabilidade do transporte público durante a pandemia de COVID-19 na cidade de São Carlos/SP

Abstract

The present work has as its theme the analysis of the reliability of public transport during the COVID-19 pandemic in the city of São Carlos/SP, aiming to understand and classify the functioning of the current public transport, through the analysis of its reliability, through the collection of data referring to the times provided and the actual ones, and user satisfaction, through a satisfaction survey. In order to obtain a better overview of reliability, this survey was carried out on different weekdays, as well as at different times, seeking to encompass both peak hours and times between peaks. After obtaining the data, a comparison was made with the data obtained by Sasaya (2018) in the pre-pandemic period, to assess the impact of the pandemic on the service offered. A travel rate within the defined interval, up to 5 minutes late or 3 minutes early, of 55.2% was obtained, while in the comparison period it was 48%. Thus, it is concluded that the reliability of public transport in the city of São Carlos is considered low, since the value of trips within the obtained interval is less than 97%, a value taken as a reference in the analysis. The user satisfaction survey is consistent with the field result obtained, since 66% of the people interviewed indicated some degree of dissatisfaction.