Dissertação
Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
Fecha
2004-05-07Autor
Vizcarra, Reinaldo Maia
Institución
Resumen
This work search to contribute with the improvement of the attendance to
the users of the Municipal City hall of Dilermando of Aguiar, in Rio
Grande do Sul. For such, it was necessary to research the Municipal
district in your several aspects, as well as the forms of administration of
the City hall, in way to understand as this identify the users of your
services and the needs of these, related with your institutional
obligations. The work also approaches aspects of the quality in the public
service and he/she interprets the criterion Citizens and Society, of the
National Prize of the Public Administration, in way to adapt the
application of your items to the nature of the services of the studied
Municipal City hall. Accomplishing your main objective, the work presents
an administration plan, that has as objective presents practices that take
the city hall of Dilermando of Aguiar to provide satisfaction to the
customers of your services, that are the citizens and the society.