Propuesta de adaptación organizacional a un nuevo paradigma digital 4.0 para alcanzar una operación tecnológica inteligente

Abstract

This degree work focused on structuring a proposal aimed at facilitating the organizational adaptation of a financial institution operating in Colombia to a new digital 4.0 paradigm, to achieve an intelligent technological operation. For this purpose, a qualitative approach descriptive scope and non-experimental design research was developed, in which a conceptual approach focused on the materialization of a new intelligent technological paradigm was formulated. The study revealed that the dynamics of organizational transformation involve harmoniously aligning multiple aspects. Among them, human beings, technology, processes, structure, and investment flows. Moreover, it was also found that formation of R&D&I teams should incorporate multidisciplinary profiles that are consistent with the needs for improvement at the process level, and that these groups should also be able to identify and evaluate the available technologies that best meet the needs of the various associated stakeholders, based on lessons learned from previous implementation experiences. Finally, it was identified that the implementation of digital transformation initiatives usually involves a specific investment plan; however, its implementation can also generate a potential reduction in the structure of expenditures based on determinants such as the ease of access to technology, and the mechanisms of use via demand.