Herramientas de gestión del conocimiento para equipos de desarrollo ágil en un banco colombiano

Abstract

Software development teams that work under agile methodologies tend to show so good results about their performance and value deliveries, however, knowledge management that is carried out can come up with some risks and deficiencies due to knowledge highly tacit that has and the light documentation that new methodologies suggest, which creates a field of knowledge management that support the organizations from useful and relevant tools with that without going against agile methodologies. Knowledge management teams turns out to be more relevant in these teams every time, especially when a high rotation of people is presented like the one is currently being showed in the technological sector, generating that people flow be more constant through the teams and with this, leak risks be presented or obsolescence of organizational performance. This current research aims to understand the issue from the teams' perspective, identify tools and suggested models from literature that be susceptible of being applied in study cases and because of this, finally propose knowledge management tools that allow minimize the impact due to knowledge leak and the adaptation of the development teams that work under agile methodologies.