Incidencia de los procesos de gestión humana en la resistencia al cambio derivado de un proceso de transformación tecnológica en el personal operativo en un centro vacacional

Abstract

This investigation have with the goal to understand the incidence of human management processes and their relationship with the change resistance for process technological transformation in operational staff in a resort. The study was made for five operational staff, also including five administration staff, for the expansion of the investigation and complement the behavior of the operational staff in relation with the human management process and the technological transformation. This investigation was made through semi structured interview, with descriptive character and qualitative design, that allowed analyze the human management concerning to knowledge, performance evaluation and compensation and incentive and concluded through the interview the relation of these with the change resistance, the investigation allowed to identify the direct incidence between the change resistance in the technological transformation and human management process for the operational staff in the use, the importance and retribution in there labor and personal expectation.