Estilos de liderazgo, manejo de conflicto y comunicación asertiva en equipos de proyectos : el caso Arquiara

Abstract

This research highlights the results obtained from the analysis and diagnosis of leadership styles, communication effects, and conflict resolution of managers and team projects from the Arquiara organization. The case study methodology was applied to meet the objectives, using diagnostic methodologies of the Hersey and Blanchard situational model, the Thomas and Kilmann conflict management model, and the modified Rathus survey, and then contrasted with the leadership skills required by the Project Management Institute (2017) for project management. Opportunities for improvement of both managers and team members were identified, consisting primarily in the areas of communication skills and conflict resolution, and thus in leadership styles. Various actions were suggested so as to strengthen professional development and leadership skill of managers in adhocratic teams, in order to achieve the organization's objectives.