The text is an attempt to answer the question of how ICTs are used in the process of learning, teaching and digital inclusion in Poland. The study presents both, advantages and disadvantages of ICT implementation into Polish formal and non-formal education. Based on the data collected, the issue has been characterized from three perspectives: business, education and the third sector. The nature of the complex research problems motivated researchers to sue the qualitative study methods, expert interview technique and structured survey questionnaire as the tool. The data were analyzed using the interpretative paradigm of qualitative research, and presented respondents’ experiences of implementing ICT in education. The interviewees had accumulated years of experience in introducing pedagogical innovations in Poland. Keywords: digital inclusion, digital literacy, school, NGO, business,non-formal education, information society