Diseño de un sistema de gestión de calidad basado en la norma ISO 9001:2015 en el área operativa para la empresa Pathprofit

Abstract

The design of the quality management system for the operational area of Pathprofit was based on the ISO 9001:2015 standard and the specific requirements of the company. A diagnosis of Pathprofit's organizational situation was carried out, identifying the potential benefits of implementing a quality management system based on ISO 9001:2015, and contrasted with the business needs defined by management. Through the collection of information, the company's macro-process was elaborated, identifying the processes and their sequence of interaction. Subsequently, the initial evaluation of Pathprofit's compliance with the standard was carried out, determining an initial compliance of 25%, a result obtained from the findings found during the evaluation. Finally, the quality management system was designed, defining the quality policy and objectives, the scope of the system and the necessary documentation to meet the requirements of ISO 9001:2015. In addition, control procedures, records, risk prevention, manuals, job profiles and instructions were defined. As a result, a compliance percentage of 87.90% was achieved, which indicates that Pathprofit has the necessary tools to satisfy its customers through services that meet the applicable legal and regulatory requirements.