The objective of this work was to make a theoretical and practical analysis, on the role of the social worker, in the field of intervention of the elderly, at the same time as it is to know the satisfaction of this priority group with the work performed by community workers during the COVID 19 pandemic, where two variables have been discussed, one of them related to community social work, and within it intervention in support networks, family and state co-responsibility, and the other related to Empathy. Development of skills, technical aids, family co-responsibility, motivation for the comprehensive care of older adults in the Valencia Province of Los Ríos Canton, during the period 2019-2020, for which we have relied on various theories to understand the social problem. Keywords: Community Social Work, Empathy, Communication, Motivation, support network, family co-responsibility. RESUMEN: El objetivo de este trabajo de investigación fue hacer un análisis teórico y práctico, sobre el papel del Trabajador Social, en ámbito de la intervención de las personas adultas mayores, a la vez que se  trata de conocer  la satisfacción de este grupo prioritario  con el trabajo desempeñado por los Trabajadores Sociales Comunitarios durante la pandemia del COVID 19, tratando dos variables  una de ellas  relacionadas con el Trabajo Social comunitario,  y dentro de ella la intervención en redes de apoyo, y corresponsabilidad familia  y estado   y  en la otra temas relacionados con la Empatía. Desarrollo de habilidades, ayudas técnicas, la corresponsabilidad familiar, la motivación para la atención integral de las personas adultas mayores en el Cantón Valencia Provincia de los Ríos, durante el período 2019-2020,  se basa en  varias teorías para entender la problemática social. Palabras Clave: Trabajo Social Comunitario, Empatía, Comunicación, Motivación, red de apoyo, corresponsabilidad familiar. Recibido: 28 de septiembre de 2020; Aceptado: 04 de enero de 2021; Publicado: 08 de enero de 2021.The objective of this work was to make a theoretical and practical analysis, on the role of the social worker, in the field of intervention of the elderly, at the same time as it is to know the satisfaction of this priority group with the work performed by community workers during the COVID 19 pandemic, where two variables have been discussed, one of them related to community social work, and within it intervention in support networks, family and state co-responsibility, and the other related to Empathy. Development of skills, technical aids, family co-responsibility, motivation for the comprehensive care of older adults in the Valencia Province of Los Ríos Canton, during the period 2019-2020, for which we have relied on various theories to understand the social problem. Keywords: Community Social Work, Empathy, Communication, Motivation, support network, family co-responsibility.