Reporte final de la práctica: LATAM Institutional Client Group Operations.

Abstract

The objective of this final report is to present a proposal for operational improvement, based on the analysis of internal and external variables of the organization's context, from which opportunities are identified to optimize the execution of Citibank's operational processes. The exercise focused on the "Payments and Receivables" department that is part of "Treasury and Trade Solutions Operations" with special emphasis on the region of Latin America. This paper describes aspects such as value creation for the bank's institutional client group, digital transformation, challenges, improvement opportunities, standardization initiatives, operational efficiency, and automated solutions. The The analysis was carried out together with the "Path to Excellence" team and supported by continuous improvement methodologies, key indicators and internal bank tools. We carry out the documentation of processes and sub-processes, analysis and presentation of improvement opportunities from a perspective of optimization of resources and operational efficiency with the purpose of generating added value for institutional clients in the different geographical locations where Citibank offers financial services. As a result of the work carried out with the team, we identified activities in which the tools of automation, internal to the bank so that employees avoid repetitive processes that do not generate value and have the time available to carry out analysis activities, the which allow it to provide added value to the daily activities in the execution of the process or sub-process. In this way, the present work seeks to present the improvement plan and Additionally, give an overview of the activities carried out throughout the internship period at Citibank with the relevant information, following Citibank's information confidentiality guidelines.