Sistema de Gestión de la Calidad ISO 9001:2015

Abstract

Document that describes the content of the quality management system course dictated as part of the social responsibility of the Agricultural Business Administration program of the Universidad Santo Tomas in commune 8 of the city of Villavicencio. The course starts with the understanding of the concept of quality and then presents the principles of quality management and emphasizes the process approach, pointing out the benefits of implementing the quality management system, reviewing the evolution of the standard, presenting part of the ISO 9000 family of standards, taking up the main definitions and terms of quality and explaining the structure of the standard and each of the clauses that make up the ISO 9001 standard.