dc.contributorNerva, Flávio da Cunha
dc.creatorBongiorni, Livia Roberta
dc.date.accessioned2017-08-16T14:13:43Z
dc.date.accessioned2022-09-09T21:41:39Z
dc.date.accessioned2023-03-13T18:48:06Z
dc.date.available2017-08-16T14:13:43Z
dc.date.available2022-09-09T21:41:39Z
dc.date.available2023-03-13T18:48:06Z
dc.date.created2017-08-16T14:13:43Z
dc.date.created2022-09-09T21:41:39Z
dc.date.issued2015
dc.identifierhttp://148.201.128.228:8080/xmlui/handle/20.500.12032/34629
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/6138960
dc.description.abstractThis study aims to present the importance of management indicators in the spare part business of the AGCO group dealers. The methodology is based through a qualitative research of descriptive and exploratory level, by conducting a case study. Conceptualizing, the contribution of management indicators is related to the monitoring function of the activities and results through control - indicating the current position of what was planned. As a result of the research, it can be seen that the management indicators are fundamental to spare parts management, and that all dealers interviewed agree that this is a great tool to leverage and improve spare parts activities. However, it was realized the need for leveling of dealers in the knowledge of this issue to achieve a standardization of processes.
dc.publisherUniversidade do Vale do Rio dos Sinos
dc.subjectPeças de reposição
dc.subjectSpare parts
dc.titleAnálise sobre a importância dos indicadores de gestão no negócio de peças de reposição de dealers massey ferguson
dc.typeTCC


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