dc.contributor | Nerva, Flávio da Cunha | |
dc.creator | Bongiorni, Livia Roberta | |
dc.date.accessioned | 2017-08-16T14:13:43Z | |
dc.date.accessioned | 2022-09-09T21:41:39Z | |
dc.date.accessioned | 2023-03-13T18:48:06Z | |
dc.date.available | 2017-08-16T14:13:43Z | |
dc.date.available | 2022-09-09T21:41:39Z | |
dc.date.available | 2023-03-13T18:48:06Z | |
dc.date.created | 2017-08-16T14:13:43Z | |
dc.date.created | 2022-09-09T21:41:39Z | |
dc.date.issued | 2015 | |
dc.identifier | http://148.201.128.228:8080/xmlui/handle/20.500.12032/34629 | |
dc.identifier.uri | https://repositorioslatinoamericanos.uchile.cl/handle/2250/6138960 | |
dc.description.abstract | This study aims to present the importance of management indicators in the spare part business of the AGCO group dealers. The methodology is based through a qualitative research of descriptive and exploratory level, by conducting a case study. Conceptualizing, the contribution of management indicators is related to the monitoring function of the activities and results through control - indicating the current position of what was planned. As a result of the research, it can be seen that the management indicators are fundamental to spare parts management, and that all dealers interviewed agree that this is a great tool to leverage and improve spare parts activities. However, it was realized the need for leveling of dealers in the knowledge of this issue to achieve a standardization of processes. | |
dc.publisher | Universidade do Vale do Rio dos Sinos | |
dc.subject | Peças de reposição | |
dc.subject | Spare parts | |
dc.title | Análise sobre a importância dos indicadores de gestão no negócio de peças de reposição de dealers massey ferguson | |
dc.type | TCC | |