specializationThesis
Estudo de adesão à governança de tecnologia de informação (TI) em pequenas e médias empresas
Fecha
2018-11-13Registro en:
FONSECA, Rafael Simoneti. Estudo de adesão à governança de tecnologia de informação (TI) em pequenas e médias empresas. 2018. 60 f. Trabalho de Conclusão de Curso (Especialização em Gestão da Tecnologia da Informação e Comunicação) - Universidade Tecnológica Federal do Paraná (UTFPR), Curitiba, 2018.
Autor
Fonseca, Rafael Simoneti
Resumen
Entrepreneurs and administrators of Small and Medium Enterprises (SMEs), have difficulties in understanding that IT is a resource that aggregates qualities and solutions for the business. Through an exploratory-descriptive research, was identified facilitator factors (ITIL, COBIT and conversational skills) and intervenients (knowledge, financial, strategic, operational and social) that can influence organizations in the adoption of IT governance mechanisms. After analysis, the facilitating and intervening factors were grouped and allowed the production of an arrangement matrix proposed as a guidance method in the implementation of IT governance.