dc.creatorFigueiredo, Danielle Durski
dc.creatorRocha, Silvana Heidemann
dc.date.accessioned2015-08-07T17:22:29Z
dc.date.accessioned2022-12-06T15:05:28Z
dc.date.available2015-08-07T17:22:29Z
dc.date.available2022-12-06T15:05:28Z
dc.date.created2015-08-07T17:22:29Z
dc.date.issued2010
dc.identifier21769192
dc.identifierhttp://repositorio.utfpr.edu.br/jspui/handle/1/1348
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/5260645
dc.description.abstractThis work intends to show how the Queueing Theory may be used to predict the optimized number of cashiers is required at a certain time to attend the demand of a store. The research’s object is the reality of a store with a great number of customers, and which uses the single line system for cashiers. In order to calculate the optimized number, this work adopts as starting point the condition that the probability of a customer to exceed a pre-determined average time in line is small. Through sample studies, a quantitative model of line type M/M/c (Exponential, Exponential, c service channels) was proposed for the case under analysis. Currently, the considered store adopts a system named Agifi la to control the number of customers at the cashier’s single line. This work compares the proposed model, based on predictions, with the Agifi la system, which is grounded on momentary control, in order to clarify both the model effi ciency and the referenced system.
dc.publisherCuritiba
dc.relationRevista Iniciação Científica
dc.relationhttp://periodicos.unicesumar.edu.br/index.php/iccesumar/article/view/1300
dc.rightsEste obra está licenciado com uma Licença Creative Commons Atribuição-NãoComercial 4.0 Internacional. Disponível em: <http://periodicos.unicesumar.edu.br/index.php/iccesumar/about/submissions#copyrightNotice>. Acesso em: 07 ago. 2015.
dc.subjectTeoria das filas
dc.subjectServiços ao cliente
dc.subjectQueuing Theory
dc.subjectCustomer services
dc.titleAplicação da teoria das filas na otimização do número de caixas: um estudo de caso
dc.typearticle


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