Ferramenta para gerenciamento de chamados utilizando ITIL

dc.contributorFabri, José Augusto
dc.contributorFabri, José Augusto
dc.contributorGenvigir, Gabriel Canhadas
dc.contributorPrzybysz, André Luiz
dc.creatorSilva, Renan Albert da Silva
dc.date.accessioned2020-11-10T19:50:19Z
dc.date.accessioned2022-12-06T14:22:21Z
dc.date.available2020-11-10T19:50:19Z
dc.date.available2022-12-06T14:22:21Z
dc.date.created2020-11-10T19:50:19Z
dc.date.issued2015
dc.identifierSILVA, Renan Albert. Ferramenta para gerenciamento de chamados utilizando ITIL. 2015. Trabalho de Conclusão de Curso (Graduação em Tecnologia em Análise e Desenvolvimento de Sistemas) - Universidade Tecnológica Federal do Paraná, Cornélio Procópio, 2015.
dc.identifierhttp://repositorio.utfpr.edu.br/jspui/handle/1/7422
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/5247530
dc.description.abstractThis jobs presents the development of a web tool for companies in the information technology field who want to optimize support service and organize the called management. The work will be performed with the aid of NetBeans IDE 8.0 as programming language will be used PHP 5 and HTML5 , as a relational database is used Mysql5 , the tool will be developed using techniques of ITIL IT management model , the technical defined by this model for management and quality services will be used , in order to optimize the management called information technology companies , the tool will allow the customer access to calls generated also facilitating communication and interaction with employees.
dc.publisherUniversidade Tecnológica Federal do Paraná
dc.publisherCornelio Procopio
dc.publisherBrasil
dc.publisherTecnologia em Análise e Desenvolvimento de Sistemas
dc.publisherUTFPR
dc.rightsopenAccess
dc.subjectSistemas de informação gerencial
dc.subjectServiços de suporte (Gerenciamento)
dc.subjectTecnologia da informação
dc.subjectManagement information systems
dc.subjectSupport services (Management)
dc.subjectInformation technology
dc.titleFerramenta para gerenciamento de chamados utilizando ITIL
dc.typebachelorThesis


Este ítem pertenece a la siguiente institución