Sales agents vs the internet: Understanding service sabotage based on the conservation of resources theory

Article

Fecha

2017

Registro en:

27, 4, 858-884

10662243

https://hdl.handle.net/20.500.12728/4342

https://repositorioslatinoamericanos.uchile.cl/handle/2250/5144760

Autor

Díaz E.

Martín-Consuegra D.

Esteban Á.

Institución

Universidad Autónoma de Chile

Materias

Service cannibalization

Service sabotage

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