Article
The effects of perceived satisfaction with service recovery efforts: A study in a hotel setting [Účinky vnímané spokojenosti s úsilím o obnovu služby: Studie z oblasti hotelu]
Fecha
2017Registro en:
20, 4, 203-218
12123609
Autor
Díaz E.
Gómez M.
Martín-Consuegra D.
Molina A.